PM9
Trier, Germany
Worst Service ever!
Jul 16, 2017
At first, please keep in mind that this revenue is just for the restaurant "Kolyba" and not for the hotel. We was here a couple of days ago to have lunch. We was together with four people and we decided to sit outside as weather was nice. I will not write so much because the restaurant is not worth to write so much. We ordered for different lunches: My one (without the fries I ordered together with my main course) comes first, after 10 minutes. I ordered chicken which was OK but just a small portion. 15 minutes later the salad of my wife was arriving. Salad also was really small. Five minutes later my Fries arrives which I ordered with my main course which I finished 20 minutes ago:-( Another 15 minutes later the course of our daughter arrives. It was potao pancakes which was tasty and also enough from the size. When this course arrives we asked the waiter if she maybe forgot the last person. She said no, it will come in a minute. It takes nearly another 15 minutes, for sure every one else was ready. No word from the waiter or no excuse, and yes we speak Ukraine fluent. We asked for the blue, this takes another 5 to 10 minutes and leave totally disappointed. For sure we know that the food is not coming at the same time for all persons as we are in the Ukraine but this was definitely too much time waiting for the food. Quality of the food was OK but not more, the portions was small compared with other restaurants around the corner. The price for sure was cheap but any restaurant in that area is cheap. We definitely will not come back and from our side we can recommend the "Maxim" which offers much better service and bigger portions and is just two minutes away (near a bank) I write this review in English as I'm thinking that there will be more persons reading English instead of German, and I want to tell the tourists and not the ukraine locals.