First, be sure to tell the taxi driver it's the "TOWER-US" Hotel, not the "TOURIST" hotel. The driver at first didn't understand and took me to the wrong place. The other reviews praising this hotel are right, this is a great place, but it's not perfect. Some of the negative reviews have a few good points as well. The hotel has a great top floor bar, the restaurant menu is the same as room service. The front desk speaks English, and they are clearly trained in excellent customer service. The rooms are roomy, nice, and spotless. Housekeeping will see when you leave for the day and clean your room immediately. The front desk gave me an upgrade which was great. Olga even told me when a cheaper price was available online when I extended my stay, thanks! One of my rooms that I had, had such a large bathroom, large enough to hold a small party in. Lots of TV channels in every language imaginable. Also, in contrast to other reviews, the front desk believed me when I told them I had not used anything from the minibar, and they called a taxi to the airport at a reasonable price and with a professional driver. Again, amazing front desk. They saw me sit down in the lobby to work and immediately turned on the lights. They did little things to help me enjoy my stay. The hotel is situated in a neighborhood near the historical center. The neighborhood is safe and fine. However, if you have a problem with walking a distance to explore, stay closer in town or have your own transport. I love walking in a local area, so I loved this part of my stay, and a reason I chose it actually. I heard some other guests not liking the location. The hotel is not really a budget hotel, although not terribly expensive either. The breakfast was outstanding. Except other reviews are right, they should have a microwave available, or the food should be heated at the serving station. Nothing is served very hot. But it was all tasty and again the staff is attentive. Massages are cheap. If you are not an expert in massage, it should be fine. The bathrooms with tubs should have a safety rail. The swimming pool costs extra. The food was nice, although prices in Ukraine are generally going up. It's a great hotel, but read this review carefully to understand this hotel. I would stay here again, why not.
