It is a place for those who would like to escape from the busy city and relax. Set in a peaceful woodland area, with paths to walk around, have a bite to eat and do a bit of animal spotting, birds watching and visit a mini zoo with a few rabits and cockerels. The hotel is lovely styled to be an old historical (medieval) wooden village, with all huts, furniture, decorations, benches, garden swing made out of tree branches. Good standards of housekeeping and cleanliness. However: 1. They do not have lifts and do not provide help with luggage. My hut was about 400 meters away from the reception up the hill. The taxi dropped me off at the reception, and after the check in I was told to walk - pushing my luggage up the hill. At the building, no staff apart from security guys. I asked for help to carry my luggage to the 4th floor, as I could not. He agreed unhappily as 'not his job'. 2. The hotel is a very popular wedding and conference venue - this peaceful location is no longer peaceful with hundreds of people around 3. Hotel service is POOR POOR POOR - staff do not speak foreign languages, not English, no other, maybe some Russian. At the bar/ restaurant, they simply ignored me knowing they could not communicate with me. I sat for 20-30 minutes waiting each time to catch their attention, to get a menu, drinks (that have been forgotten), they were not able to able to explain if they had any vegetarian meals. The bar and restaurant were always fully staffed, it never felt short staffed, but they chose to congregate around service area instead of looking out for customer needs. 4. Advertised swimming pool does not belong to the hotel, it is open to general public 'beach club' style with bars and club music. Hotel guests do not get discounted entrance fees. 5. Worn out and tired towels and beddings - clean but definitely not up to international standards of hotel quality No smiles, no hello's, misery and a general feel that the paying guests infringe on staff's grounds and chat time. I also have been overcharged for the room, and only I was able to challenge it providing an old email showing the quote. Verbal questioning did not work for them. The rufund was made in the end.