Sherborne Apart-Hotel

I have had such trouble with this accommodation. They charged me on booking even though it was 'pay on arrival'. Two days prior to my stay, they asked me for card details again. I refused to share my details again on the basis that I had already paid and they were not satisfied with this so cancelled by booking. Then refunded me? Wow.. They did not listen or try to resolve the issue so we booked somewhere else. 7 weeks later they have charged my credit card again! And the person that booking.com need to speak to isn't available (again). Charge reported as fraudulent activity on my account - the payment was taken through a different operator under a different name! What a disaster. It looked like such a nice apartment but the charging policy and repeated troubles have just been awful.

I had no idea what to expect when I booked this, but it turned out to be perfect. I was traveling solo, but my apartment had two bedrooms and a small kitchen and dining room, perfect for the butter and orange juice I bought from a grocery store about two blocks away. There was a balcony off both the main bedroom and kitchen and while the view is nothing spectacular, it was nice to sit out there in the rain. Breakfast is served in your room and is delicious. And it's a LOT of food, so I saved the crepes and had those for dinner. If what they show you on the menu doesn't work for you, just talk to the fabulous people in reception and they will accommodate you. The location is about a two minute walk from the metro station Arsenala and one minute in the other direction is a park. I really enjoyed walking around the park in the evening; there is a WWII memorial and also a Holodomor memorial. Keep walking in that direction and in about five minutes you'll come to the Lavra and another five minutes brings you to Rodina Mat. The hotel also arranged for me to picked up and driven back to the airport, which was great. The only possible downside would be the stairs. If you have trouble with stairs, this is not the hotel for you.

We were pleasantly surprised by this very clean, spacious and quiet aparthotel. We had a room for 2 at the top floor, and at first we were a bit disappointed that there was no lift. However, the hotel immediately provided assistance to take our luggage upstairs. Staff were immensely friendly from check-in to long after check-out (we left our luggage there), and fluent in English. The room had everything we needed, from a powerful, working air-conditioner, to clean bed and bathroom. The interior design of the room was very relaxing, and we had ample furniture where to place our belongings. A lot of good restaurants, pharmacies and a super-market are present just within 300m of this hotel. The hotel entrance is found in a small lane, away from roads, making it a very quiet location. We always felt secure in the area, even after midnight. Overall the only disadvantage is the lack of a lift, but otherwise, it is has good value for money coupled with good location, very good Wifi signal in all areas of the hotel, friendly staff and cleanliness. Indeed a 4-star luxury hotel. Definitely would go there again.

Spent three days at the ApartHotel. Its a fine renovated, former private house. You'll find the reception at the basement. They ask you for the kind of breakfast and what time it should be delivered. My room no 8 has entrance hall, a kitchen, a bathroom, a living room and a bedroom. For having warm water, e.g. for a shower, its clever to release it a few minutes in advance cause it will take some time. Then its really hot. Here I can live very relaxed. They clean up the rooms and the dishes every day. Its very calm and close to the city center and to the tube. Thank you to the friendly and attentive staff. Next time in Kiev I will come back.

I stayed in the hotel for a week in early January 2019. Firstly the apartments are spacious with good fixtures and fittings. They feel like a home from home rather than being cold and sterile. I even had a fully decorated Christmas tree in mine. Immaculately clean and well maintained with comfortable beds and sofas. There is only one negative which is the tv's are old and small but as in was not there to watch tv it wasn't a worry. What really sets this hotel apart though is the quality of service. Everyone, from the driver who was waiting at the airport, to check, the maintenance guy and the cleaner, was smiling and happy and gave the impression that they were pleased you asked for them to help. I probably wasn't the easiest customer as ordered items to be in the room when I arrived, changed rooms when there to one with a configuration impreferred, had them install a DVD player and ordered extra towels. Everyone was completed straight away and always with a smile. I would like to thank all the staff for making this such a good stay.