Kleopatra VIP Hotel

Quite new hotel which declares 4 stars (in Booking.com - even 5 stars), but luxury hotel facilities must be maintained and supported with everyday care and very good service. It is not so, alas. Location is perfect, wi-fi is ok, room is very big, with huge bed, sofa, armchairs. Furniture looks nice and luxury but bed is not flat and even - sleeping quality was not good, wardrobe doors opened with noise, shelf boxes moved with hardeness. Safe was locked by smbdy before, we can't use it. Critical claim to bathroom - dirty toilet seat, broken bath cabin, calcium spots on the glasses (see photos) - with simple cleaning and minor repair it should be eliminated at once, otherwise do not offer this room to your guests. Kimberly-Clark is quite expensive brand for bathroom facilities but if you installed this air freshener why don't you care to refill the cartridge? Your investment does not work, you spent money for nothing (photo). Reception staff - helpful by request but not proactively customer-oriented: I informed hotel in advance that I need safe parking place for my car. I was surprised when the girl said "no space available" while it was my special request. After negotiations they found place for parking. Why they did not do it from the beginning? Breakfast - real English breakfast (with hot dishes like omelette, sausages, roasted beacon, etc. But somebody has to replenish food boxes upon they exhausted. I saw 7 or 8 food boxes but only 2 contains some remains of food, others were empty. So my score given to this hotel is Average. Luxury facility and big room with cozy furniture must be supported with customer service.

highly recommended, very good and friendly staff people in this area are in general nice and welcoming but here at kleopatra they are extra nice fresh food clean and very Good spa we will sip here if we are in the area

This hotel is very conveniently located within the old city, so good for tourist who like to walk around day and night, as many tourist shops and restaurants is nearby. The hotel is a five story building occupied some old building space, it is quite large considering it is in the center of the old town. The room is large and comfortable although not very luxuriously decorated and the breakfast is only the minimum, but it is a good value considering the price and the location.

The Kleopatra Hotel is located within walking distance of the 14thg Century Kamianets-Podilskyi Castle and the St. Peter and Pauls Cathedral. Our room was clean and spacious with a Queen bed and somewhat unusual 'over the top' décor. The room had Wi-Fi and great views of the city with the castle in the distance. The staff were helpful and friendly, and the breakfast buffet provided an adequate choice.

The Kleopatra is right in the center and really well located. The theme doesn't really come through anywhere though and it's a bit old by now. But the rooms are clean and things are working fine. Also the breakfast actually was better than reviews mentioned. In short: A renovation would help but it's still not a bad offer.