Kozan City Hotel

A nice hotel excellently located near the city center with good cheap restaurants at the surrounding with a cozy atmosphere. The hotel has friendly and excellent service, delicious breakfast and nice rooms.

A nice hotel excellently located near the city center with good cheap restaurants at the surrounding with a cozy atmosphere. The hotel has friendly and excellent service, delicious breakfast and nice rooms.

The best thing about this hotel was the breakfast buffet and the location. The walls are very thin so you can hear people from other rooms if they are talking loudly or even flushing the toilet!!! The room was clean with nice views. The shower was very small and stunk of sewage! The location is very good, close to metro stations and the beautiful kordonay bay. It's on a main road so we did find it hard to sleep the first night then swapped to a different room where the noise was less. The receptionists were quite helpful. They have a lift service which is great! I would stay here again as long as the room is on the back side and the shower doesn't smell! There is no good option otherwise I would have given it that!!

We had booked two quadruple rooms but they offered to give us four double rooms which we refused because it was a family trip and we got one quadruple room and two double rooms (a painful process since the staff cannot speak english). The hotel is very aged and need improvement. Despite advertising that the hotel is non-smoking, we could smell cigarette smoke from the other rooms. Breakfast was average with very limited warm options. We booked the hotel only one week before our trip and we did not have any alternative but avoid it if you can!

No option but I would give this hotel a 0 (zero) rating if possible. Family room was nice and big (5 of us). Breakfast had a good assortment. And the location was central. But that's about all that was good at this hotel. Everything else was downhill from there. We booked in advance but our rooms were not ready when we arrived. Had to wait in the lobby until they prepared the rooms. We booked for 5 people, but was only 4 people's worth of beds when we arrived. So had to ask housekeeping to put in another rollaway bed. After shower, the entire floor was wet due to a leak under the shower. The room safe was locked to begin with. The W.C. smelled of mold. Wifi was intermittent and slow. Several light bulbs were out, so we asked them to change them. Never got changed until the next night. But that's not the worst of it. After our first day of touring, we returned to find our bag of laundry missing. We asked and inquired but nobody could find it. They finally admitted that housekeeping may have thought it was trash and threw it out, although it is policy only to throw out what is in the trash can. So they admit they made a mistake, but they didn't do anything about it. We had over $45USD worth of clothes in that bag and they just threw it out or stole it, who knows? When we asked if they would compensate us, their final declaration was that they could not. I don't mean to disrespect this hotel in any way, but I just want to give some advice for the hotel business. WHEN THINGS ARE MISSING FROM A ROOM IN THEIR HOTEL, THE HOTEL SHOULD TAKE RESPONSIBILITY FOR IT. We didn't even hear an apology!!! They just tried to brush it off and try to be extra friendly to us when we left. Again, I simply would like to advise this hotel's management to be wise in such situations. It is courtesy and good business practice to refund a night, or give a discount, or give free vouchers for future stays, or any kind of gesture even close to that. Something like that would have compensated for this, but with no apologies, no compensation, no attempt to correct their mistake, it is really not good and respectable business practice. The hotel business is a SERVICE business! If you give bad service.... then people will not come and you will lose business!!!! The loss of a little compensation to correct a mistake more than compensates for this bad review, future guests who don't come because of this review, our family no longer willing to come to this hotel because of a bad experience. I SINCERELY HOPE YOU WILL TAKE MY ADVICE FOR THE SUCCESS OF YOUR HOTEL BUSINESS.