Professional and friendly staff, always glad to help. They gave us free water on demand (plus tea and coffee in the room), as well as a turkish delight box as a goodbye gift. The hotel is extremely well placed, within walking distance of the main tourist attractions (Topkapi Palace, Hagia Sophia, the Blue Mosque, the Grand Bazaar, etc.) and tram and ferry stations that take you to the Asian side of Istanbul. There are many dining options around and a minimarket (it closes pretty early though) right next to it. A few souvenir shops can be found near the hotel, mostly with lower prices than the ones in the Grand Bazaar. The breakfast was good, with plenty of options to satisfy anyone. Continental breakfast (omelette, sausages), fresh fruit and vegetables, yoghurt and cereal, biscuits and cake, but also some turkish cuisine and pastries. We stayed in a fifth floor room (don't worry, there is an elevator), with a surprising view (we could even see the Galata Tower in the distance). The room was spatious and clean, with ceramic tiles decorated with traditional turkish motif in the bathroom. Excellent value for the price and we would recommend this hotel to anyone that wants to spend a few days in Istanbul. Adrian C.